DOCUMENTATION · HELPMAPS

Team manual

For anyone with panel access. What you publish appears on the public map immediately: there is nobody reviewing behind you. Read this before your first entry.

Signing in

Go to www.helpmapvzla.net/login with your email and password. Once inside, the panel opens from your avatar at the top right, and you can change your password in My account. If something is not there, your role does not include it: some actions are reserved for administrators.

You publish live

There is no review queue in front of you, and that is deliberate: waiting for authorisation costs hours an emergency does not have. In exchange, two things: your access can be revoked instantly, and every change is logged with your name and the time.

Points

The points tab lists everything published and lets you create a new one. The field that really matters is the coordinates: a slightly wrong name is an inconvenience, a wrong pin sends someone across the city.

Use “Find address” and pick a result: it fills coordinates, municipality and estado in one go.
Verify the pin on the map before saving. Always.
Turning off “Visible on the map” hides a point without deleting it: use it for something that stopped operating but may come back.

Needs and status

This is what people check before travelling, and what goes stale fastest. Write the need as it was told to you, concrete: “water and mattresses” works, “supplies” does not.

The point's status: Mark open, full or closed only when you know. Leaving it blank is a valid and honest answer; marking a closed point “open” out of habit is the worst mistake you can make here. Marking it counts as a confirmation and updates the date.

The “Open” button in the list confirms a point in one tap, without opening the form. Use it after each round of calls.

Public suggestions

They come from anyone and nobody outside the team can read them. Confirm by phone before publishing: that is the difference between a map people can trust and a noticeboard. Mark it reviewed once you have handled it, even if you decide not to publish.

Rules that do not bend

People's data: only the minimum for their family to recognise them. No home address, no clinical status, no contact details.
Minors: no identity document and no photograph, no exceptions.
A death is not published until it is confirmed.
The contact details of whoever reports something are never published.
Never paste real personal data into screenshots, messages or tickets.

Working without signal

The panel needs a connection to save. If you are in the field with no signal, write it down and load it when you are back; anything sent from the public forms does queue and goes out on its own when the network returns.

Need something or want to collaborate? info@helpmapvzla.net

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